Changing Your Password
Regularly updating your password helps keep your account secure. We recommend changing your password every few months and whenever you suspect it may have been compromised.
When to change your password
Consider changing your password if:
It's been more than three months since your last change
You've shared it with someone temporarily
You've used it on a public or shared computer
You received a suspicious sign-in notification
You're using the same password elsewhere
How to change your password
Go to Settings from the main menu
Click the Security tab
Find the Password section
Click Change Password
Enter your current password
Enter your new password
Confirm your new password
Click Update Password
You'll see a confirmation message when your password has been updated.
Creating a strong password
A strong password protects your business data. Follow these guidelines:
Do
Use at least 12 characters — longer is stronger
Mix character types — combine uppercase, lowercase, numbers, and symbols
Make it memorable — use a passphrase you can remember
Use a password manager — to generate and store complex passwords
Don't
Avoid personal information — no birthdays, names, or business names
Skip common words — "password", "123456", or "qwerty" are easily guessed
Don't reuse passwords — each account should have its own password
Avoid patterns — sequential numbers or keyboard patterns are weak
Example of a strong password
Instead of: Tourism2024!
Try: purple-koala-surfs-reef42
Passphrases like this are both strong and memorable.
If you've forgotten your password
If you can't sign in because you've forgotten your password:
Go to the Launchpad sign-in page
Click Forgot Password?
Enter your email address
Click Send Reset Link
Check your email for the reset link
Click the link and create a new password
The reset link expires after 24 hours. Request a new one if needed.
Password requirements
Your new password must meet these requirements:
At least 8 characters long
Contains at least one uppercase letter
Contains at least one lowercase letter
Contains at least one number
Different from your previous passwords
What happens after changing your password
After updating your password:
You'll remain signed in on your current device
You may be signed out of other devices
Your new password takes effect immediately
You'll receive an email confirming the change
If you didn't make this change, contact support immediately.
Additional security measures
For extra protection, combine a strong password with:
Two-factor authentication — adds a second verification step
Regular password changes — update every 3-6 months
Unique passwords — don't reuse across services
Troubleshooting
New password not accepted
If your new password is rejected:
Check it meets all requirements listed above
Ensure the passwords match in both fields
Try a longer password with more variety
Clear your browser cache and try again
Didn't receive the reset email
If you requested a password reset but didn't get the email:
Check your spam or junk folder
Ensure you entered the correct email address
Wait a few minutes — emails can be delayed
Try requesting a new reset link
Contact support if issues persist
A strong password is your first line of defence — choose wisely and change regularly.