Adding Team Members
Launchpad works best when your whole team is on board. Invite staff members, contractors, and colleagues to collaborate on managing your tourism business.
Why add team members?
Bringing your team onto Launchpad means:
Shared workload — distribute tasks across your team
Better visibility — everyone sees the same bookings and information
Collaboration — work together on proposals, events, and projects
Accountability — track who did what and when
Consistent service — team members can help customers using the same system
Before you start
To add team members, you'll need:
Admin access — only admins can invite new team members
Email addresses — for each person you want to invite
Role decisions — what permissions each person should have
How to add a team member
Go to Settings from the main menu
Click Team
Click the Add Team Member button
Enter the person's details:
- Email address (required) - First name - Last name - Job title (optional)
Select their role (see Team Member Roles)
Click Send Invitation
The person will receive an email invitation to join your organisation.
What happens next
For the invitee
When you invite someone:
They receive an email with an invitation link
Clicking the link takes them to Launchpad
If they're new, they create an account
If they already have an account, they join your organisation
They gain access based on the role you assigned
For you
After sending an invitation:
You'll see the invitation listed as "Pending"
You can resend or cancel pending invitations
Once accepted, the person appears in your team list
Managing pending invitations
Viewing pending invitations
Go to Settings > Team
Look for the Pending Invitations section
You'll see all outstanding invitations
Resending an invitation
If someone didn't receive or lost their invitation:
Find the pending invitation
Click Resend
A new email is sent with a fresh link
Cancelling an invitation
If you invited someone by mistake:
Find the pending invitation
Click Cancel or Remove
The invitation link becomes invalid
Adding multiple team members
To invite several people at once:
Go to Settings > Team
Look for Bulk Invite or Import Team
Enter email addresses (one per line or comma-separated)
Select a default role for all invitees
Click Send Invitations
You can adjust individual roles after they accept.
Common scenarios
Inviting a tour guide
Add them with their email
Assign the Staff role
They'll see relevant bookings and schedules
They can update booking statuses in the field
Inviting an office administrator
Add them with their email
Assign the Admin role
They'll have full access to manage bookings, customers, and settings
Inviting a seasonal worker
Add them with their email
Assign a limited role like Staff
When the season ends, remove their access
Inviting an accountant
Add them with their email
Assign a role with billing access
They can view invoices and financial reports
Tips for adding team members
Use work email addresses
Encourage team members to use work email addresses rather than personal ones. This:
Keeps business and personal separate
Makes it easier to manage access when roles change
Looks more professional
Consider role assignments carefully
Think about what each person needs to do their job. The principle of "least privilege" means giving people only the access they need — nothing more. See Team Member Roles for details.
Communicate the invitation
Let people know to expect an email from Launchpad. Unexpected emails sometimes get ignored or marked as spam.
Troubleshooting
Invitation not received
If someone didn't get their invitation:
Check they provided the correct email address
Ask them to check their spam/junk folder
Add launchpad.net.au to their email whitelist
Try resending the invitation
Already has an account
If the person already uses Launchpad (perhaps with another organisation):
They'll use their existing login
After accepting, they can switch between organisations
Their existing data remains separate
Maximum team members reached
Some Launchpad plans limit team size. If you've reached your limit:
Review your current team and remove inactive members
Consider upgrading your plan for more seats
Contact support for options
A well-connected team delivers better experiences — invite your people to Launchpad today.