Removing Team Members
When team members leave your organisation or no longer need access to Launchpad, it's important to remove their access promptly. This protects your business data and keeps your team list accurate.
When to remove team members
Consider removing access when someone:
Leaves your organisation
Changes to a role that doesn't need Launchpad
Was a temporary or seasonal worker
No longer works on projects requiring access
Has been inactive for an extended period
Before you remove someone
Check for dependencies
Before removing a team member, consider:
Assigned bookings — are they responsible for upcoming bookings?
Tasks — do they have incomplete tasks assigned?
Customer relationships — are they the primary contact for clients?
Content ownership — did they create products, events, or other content?
You may need to reassign these items before removal.
Export relevant data
If you need records of their activity:
Review their recent actions in activity logs
Export any reports related to their work
Save relevant correspondence
How to remove a team member
Go to Settings > Team
Find the team member you want to remove
Click the Options menu (three dots) next to their name
Select Remove from Team or Remove Access
Confirm the removal when prompted
The person loses access immediately.
What happens when you remove someone
Immediate effects
They're signed out of all Launchpad sessions
They can no longer access your organisation
Their pending invitations (if any) are cancelled
What's preserved
Their historical activity remains in logs
Bookings and records they created stay intact
Their name appears in historical data (e.g., "Created by [Name]")
What's removed
Their access to your organisation
Their ability to sign in to your Launchpad
Their team member listing
Reassigning responsibilities
Reassigning bookings
Before or after removal:
Go to your Bookings
Filter by the team member's name
Open each booking
Change the assigned team member
Save the changes
Reassigning tasks
Go to your task management area
Filter tasks by the team member
Reassign incomplete tasks to other team members
Mark completed tasks as done
Updating customer contacts
If they were the primary contact for clients:
Go to your CRM
Find clients linked to that team member
Update the contact person to someone else
Notify clients if appropriate
Removing the organisation Owner
The Owner role cannot be removed like other team members. To change ownership:
The current Owner goes to Settings > Team
Select another Admin-level team member
Click Transfer Ownership
Confirm the transfer
The new Owner gains full control, and the previous Owner becomes an Admin.
Temporary vs permanent removal
Temporary suspension
If someone is away temporarily (leave, sabbatical):
Consider changing their role to Limited instead of removing
They retain their account but can't do much
When they return, restore their normal role
Permanent removal
For people who won't return:
Remove them completely
This keeps your team list clean
They'd need a new invitation to rejoin
Bulk removal
To remove multiple team members at once:
Go to Settings > Team
Select multiple team members using checkboxes
Click the Bulk Actions button
Choose Remove Selected
Confirm the removal
This is useful for end-of-season staff changes.
Re-inviting a removed team member
If someone needs access again after being removed:
Send a fresh invitation
They'll need to accept again
Assign their appropriate role
Their previous activity history remains linked to their account.
Security best practices
Remove access promptly
Don't delay removing access for departed team members. Set a process:
HR notifies you of departures
You remove Launchpad access same day
Confirm removal and document it
Audit regularly
Review your team list periodically:
Go to Settings > Team
Check for inactive or unfamiliar users
Remove anyone who shouldn't have access
Update roles that need changing
Enable two-factor authentication
Even with proper removal processes, two-factor authentication adds an extra layer of security.
Troubleshooting
Can't remove someone
If the remove option is unavailable:
Check that you have Admin or Owner access
You cannot remove yourself
You cannot remove the Owner (ownership must be transferred first)
Removed person still has access
If someone still seems to have access after removal:
Confirm the removal completed (check team list)
Ask them to refresh their browser
Their session may be cached — it will end shortly
Contact support if access persists
Accidentally removed someone
If you removed someone by mistake:
Simply re-invite them using Add Team Members
Assign their previous role
Their account and history remain intact
Prompt access removal keeps your business data secure and your team list current.