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Connecting Stripe

Set up Stripe payment processing to accept online payments in Launchpad

Hayden Zammit Meaney avatar
Written by Hayden Zammit Meaney
Updated today

Connecting Stripe

Stripe is a secure payment platform that lets you accept credit cards, debit cards, and digital wallets. Connecting Stripe to Launchpad enables online payments for your bookings.

Why Stripe?

Stripe is the preferred payment processor for Launchpad because it offers:

  • Security — PCI-compliant, bank-level encryption

  • Reliability — 99.99% uptime for payment processing

  • Wide acceptance — all major cards plus Apple Pay and Google Pay

  • Fast payouts — funds in your account within days

  • Transparent pricing — clear fee structure

Before you start

You'll need:

  • Business details — ABN, business address, contact information

  • Bank account — Australian bank account for receiving payouts

  • ID verification — personal identification for account holder

  • 10 minutes — the setup process is straightforward

Connecting Stripe to Launchpad

Step 1: Start the connection

  • Go to Settings > Payments

  • Find the Payment Gateway section

  • Click Connect with Stripe

  • You'll be redirected to Stripe

Step 2: Create or sign in to Stripe

If you're new to Stripe:

  • Click Create Account

  • Enter your email address

  • Create a password

  • Verify your email

If you have an existing Stripe account:

  • Click Sign In

  • Enter your Stripe credentials

  • Choose the Stripe account to connect

Step 3: Enter business details

Stripe will ask for:

Business information

  • Legal business name

  • Trading name (if different)

  • ABN or ACN

  • Business address

  • Industry type (select "Tourism" or "Recreation")

Bank account

  • BSB number

  • Account number

  • Account holder name

Personal verification

  • Full name

  • Date of birth

  • Home address

  • Government ID (driver's licence or passport)

Step 4: Complete verification

  • Review all information

  • Accept Stripe's terms of service

  • Click Submit or Complete Setup

  • You'll be redirected back to Launchpad

Step 5: Confirm connection

Back in Launchpad:

  • You should see "Stripe Connected" in Payment Settings

  • Your Stripe account ID will be displayed

  • You're ready to accept payments

Testing your setup

Before taking real payments:

  • Create a test booking

  • Go through the payment flow

  • Use Stripe's test card: 4242 4242 4242 4242

  • Verify the payment appears in both Launchpad and Stripe

Stripe Dashboard

Your Stripe Dashboard is separate from Launchpad and lets you:

  • View all transactions

  • Configure payout schedules

  • Download financial reports

  • Manage refunds

  • Handle disputes

Access it at dashboard.stripe.com.

Payout configuration

Setting your payout schedule

In your Stripe Dashboard:

  • Go to Settings > Payouts

  • Choose your payout frequency:

- Daily — get funds every business day - Weekly — get funds every week - Monthly — get funds once per month

  • Set your preferred day (for weekly/monthly)

  • Save changes

Payout timing

Funds typically take:
​

  • 2-3 business days for domestic cards

  • 5-7 business days for international cards


Weekends and holidays may add time.

Understanding fees

Standard Stripe fees

Stripe charges per successful transaction:

  • Domestic cards — 1.75% + $0.30

  • International cards — 2.9% + $0.30

  • No monthly fees — you only pay when you get paid

Example

For a $200 booking paid with an Australian credit card:
​

  • Transaction fee: $200 × 1.75% + $0.30 = $3.80

  • You receive: $196.20


​

Managing multiple accounts

If you have multiple Stripe accounts:

  • Go to Settings > Payments

  • Click Change Stripe Account

  • Sign in to the correct Stripe account

  • Confirm the new connection

Disconnecting Stripe

If you need to disconnect:

Note: Disconnecting means you can't accept online payments until you reconnect.

Troubleshooting

Connection failed

If the connection doesn't complete:

  • Check your internet connection

  • Try a different browser

  • Clear your browser cache

  • Ensure pop-ups are allowed

  • Try again from the start

Verification issues

If Stripe asks for additional verification:

  • Check the email from Stripe for specific requests

  • Provide the requested documents

  • Wait for Stripe's review (usually 1-2 business days)

  • Contact Stripe support if delayed

Payments not appearing

If a customer payment isn't showing:

  • Check your Stripe Dashboard for the transaction

  • Look in Launchpad booking records

  • Verify the payment completed (not just attempted)

  • Check for any error messages

  • Contact support if the payment exists but isn't syncing

Wrong Stripe account connected

If you connected the wrong account:

  • Disconnect the current account

  • Reconnect with the correct account

  • Outstanding payouts go to the original account

Security best practices

Protect your Stripe account

  • Enable two-factor authentication

  • Use a strong, unique password

  • Only access from trusted devices

  • Review activity regularly

Keep credentials secure

  • Never share Stripe login details

  • Only Admins should manage payment settings

  • Review who has access to your Stripe Dashboard

Stripe powers secure payments for millions of businesses — now including yours.

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