Integration Settings
Launchpad connects with other tools and services to extend your capabilities. Integration settings let you manage these connections and control how data flows between systems.
What are integrations?
Integrations connect Launchpad to external services:
Payment processors — accept online payments
Email marketing — sync contacts and send campaigns
Accounting software — sync invoices and transactions
Channel managers — distribute to booking platforms
Calendar apps — sync bookings to your calendar
Communication tools — connect chat and messaging
Benefits of integrations
Connecting your tools:
Reduces manual work — data syncs automatically
Prevents errors — no re-typing information
Saves time — work in the tools you prefer
Improves accuracy — single source of truth
Extends functionality — add capabilities beyond Launchpad
Accessing integration settings
Go to Settings from the main menu
Click Integrations
You'll see available and connected integrations
Or go directly to Settings > Integrations.
Available integrations
Payment integrations
Stripe
Accept credit and debit cards
Process online payments
Handle refunds
Email and marketing
Mailchimp
Sync customer contacts
Send email campaigns
Track marketing performance
Campaign Monitor
Email marketing automation
Subscriber management
Campaign analytics
Accounting
Xero
Sync invoices automatically
Track payments and receivables
Simplify bookkeeping
MYOB
Import transactions
Manage financial records
Generate reports
Calendar
Google Calendar
Sync bookings to your calendar
See availability at a glance
Share schedules with team
Outlook/Microsoft 365
Calendar synchronisation
Team scheduling
Email integration
Distribution
Rezdy
Channel management
OTA distribution
Availability sync
Viator/TripAdvisor
List products on Viator
Manage availability
Process bookings
Communication
Slack
Receive booking notifications
Team alerts
Quick updates
Connecting an integration
General process
Most integrations follow these steps:
Go to Settings > Integrations
Find the integration you want
Click Connect or Set Up
Authorise the connection (often redirects to the other service)
Configure settings and permissions
Test the connection
Enable for production use
Example: Connecting Google Calendar
Go to Settings > Integrations
Find Google Calendar
Click Connect
Sign in to your Google account
Allow Launchpad to access your calendar
Choose which calendar to sync
Select sync preferences (bookings, events, or both)
Save the connection
Managing connected integrations
Viewing connections
Go to Settings > Integrations
Connected integrations show their status
Click on any to view details
Connection status
Integrations show:
Connected — working normally
Error — connection issue needs attention
Paused — temporarily disabled
Not connected — not set up
Editing settings
For each connected integration:
Click the integration name
View current settings
Adjust options as needed:
- What data syncs - Sync direction (one-way or two-way) - Sync frequency
Save changes
Disconnecting an integration
To remove a connection:
Click the integration
Click Disconnect or Remove
Confirm the disconnection
Data already synced remains in both systems
Integration data flow
Understanding sync direction
One-way sync:
Data flows from one system to the other
Changes in the destination don't come back
Example: Bookings pushed to Google Calendar
Two-way sync:
Data flows both directions
Changes in either system sync to the other
Example: Xero invoices syncing both ways
What data syncs
Each integration has different data:
Integration | Data synced |
Stripe | Payments, refunds |
Mailchimp | Contacts, email preferences |
Xero | Invoices, payments |
Google Calendar | Bookings, events |
Troubleshooting integrations
Connection errors
If an integration shows an error:
Check if the other service is working
Try disconnecting and reconnecting
Verify your credentials haven't changed
Check that permissions are still granted
Data not syncing
If data isn't appearing:
Check the sync settings
Verify the data type is included
Look for error messages
Try a manual sync if available
Check both systems for the data
Duplicate data
If you're seeing duplicates:
Check sync settings aren't duplicating
Ensure unique identifiers match
Review which system is the source of truth
Consider adjusting sync direction
Slow syncing
If sync is delayed:
Check sync frequency settings
Large datasets may take longer
Some syncs happen on schedules
Manual sync may be faster for urgent needs
Security and integrations
Data security
When connecting integrations:
Only grant necessary permissions
Review what data is shared
Check the other service's security practices
Use secure authentication (OAuth preferred)
Managing access
Control who can manage integrations:
Only Admins should connect/disconnect
Review integrations regularly
Remove connections no longer needed
Audit and logging
Track integration activity:
View sync logs when available
Monitor for unusual activity
Check error logs regularly
Best practices
Start with essentials
Begin with the integrations you need most:
Payment processing (essential for online bookings)
Calendar sync (visibility and scheduling)
Accounting (financial management)
Test thoroughly
Before relying on an integration:
Connect in a test environment if possible
Verify data syncs correctly
Check edge cases
Train your team
Document your setup
Keep records of:
Which integrations are connected
Settings and configurations
Who manages each integration
Troubleshooting steps that worked
The right integrations make Launchpad even more powerful for your business.