API Access
The Launchpad API lets developers build custom integrations and automate tasks. API access settings allow you to manage API keys, monitor usage, and control developer access to your organisation's data.
What is an API?
An API (Application Programming Interface) is a way for different software systems to communicate. The Launchpad API allows:
Custom software to read and write data in your Launchpad account
Automated workflows and integrations
Connection to systems without pre-built integrations
Mobile app development
Website integrations
Who needs API access?
API access is typically used by:
Web developers — building custom booking widgets
Software integrators — connecting Launchpad to other systems
IT teams — automating business processes
Agencies — building solutions for multiple clients
Most tourism operators don't need to manage API access directly. Standard integrations cover common use cases.
Accessing API settings
Go to Settings from the main menu
Click API or Developer
You'll see API configuration options
Or go directly to Settings > API.
API keys
What is an API key?
An API key is a unique code that identifies and authenticates API requests. It's like a password for your developer connections.
Viewing your API keys
Go to Settings > API
See your existing API keys listed
Each key shows:
- Key name/identifier - Creation date - Last used date - Key status
Creating a new API key
Go to Settings > API
Click Create API Key or Generate New Key
Enter a name for the key (e.g., "Website Booking Widget")
Select permissions for the key
Click Create
Important: Copy the key immediately — you won't be able to see it again
API key permissions
When creating a key, set what it can access:
Read permissions:
View products and availability
Read booking information
Access customer data
View pricing
Write permissions:
Create bookings
Update booking status
Add customers
Modify products
Assign only the permissions needed for the specific integration.
Revoking an API key
If a key is compromised or no longer needed:
Go to Settings > API
Find the key to revoke
Click Revoke or Delete
Confirm the action
The key stops working immediately. Any integrations using it will fail.
API usage
Monitoring usage
Track how your API is being used:
Go to Settings > API
View the Usage section
See:
- Requests per day/month - Which endpoints are called - Error rates - Response times
Rate limits
API access has rate limits to prevent abuse:
Per minute: Varies by plan
Per day: Varies by plan
Per month: Varies by plan
Exceeding limits temporarily blocks requests. Contact support for limit increases.
Usage alerts
Set up alerts for unusual activity:
Enable usage notifications
Set thresholds (e.g., alert at 80% of limit)
Receive notifications when thresholds are reached
Webhooks
What are webhooks?
Webhooks send real-time notifications when events happen in Launchpad:
New booking created
Booking cancelled
Payment received
Customer added
Your systems receive instant updates instead of constantly checking.
Configuring webhooks
Go to Settings > API
Find the Webhooks section
Click Add Webhook
Enter:
- Webhook URL (your endpoint) - Events to receive - Secret key for verification
Save the webhook
Test with a sample event
Webhook events
Common events you can subscribe to:
Event | Description |
booking.created | New booking made |
booking.updated | Booking modified |
booking.cancelled | Booking cancelled |
payment.received | Payment processed |
customer.created | New customer added |
availability.updated | Availability changed |
Security best practices
Protecting API keys
Keep keys secret — never expose in client-side code
Use environment variables — don't hardcode in source code
Limit permissions — only grant what's needed
Rotate regularly — replace keys periodically
Revoke immediately — if a key may be compromised
Secure connections
Always use HTTPS
Validate webhook signatures
Implement proper authentication
Monitor for unusual patterns
Access control
Only Admins should manage API keys
Document who has access to each key
Review API access regularly
Remove unused keys
Troubleshooting
API requests failing
If API calls aren't working:
Verify the API key is valid and not revoked
Check the key has necessary permissions
Confirm you're using the correct endpoint
Review error messages for specific issues
Check rate limits aren't exceeded
Authentication errors
If you get authentication errors:
Ensure the API key is sent correctly in headers
Check for typos in the key
Verify the key hasn't been revoked
Try generating a new key
Webhooks not receiving events
If webhooks aren't triggering:
Verify the webhook URL is accessible
Check your server is running
Review webhook logs in Launchpad
Test with a sample event
Ensure the URL responds with 200 status
Data not appearing
If API calls succeed but data is missing:
Check you're querying the right organisation
Verify permissions include the data type
Look for filter parameters limiting results
Check the data exists in Launchpad
Getting developer support
API documentation
Full API documentation is available:
Go to Settings > API
Click API Documentation or Docs
Browse endpoints, parameters, and examples
Developer support
For API assistance:
Review API documentation first
Check common issues above
Contact support with specific error messages
Include your request details and responses
API plans
Availability
API access availability depends on your plan:
Plan | API Access |
Starter | Limited read-only |
Professional | Full API access |
Enterprise | Full access + premium support |
Upgrading
If you need more API capabilities:
Review subscription options
Contact support to discuss needs
Upgrade through billing settings
The API opens Launchpad to custom solutions tailored to your business.