Subscription Management
Your Launchpad subscription determines which features you can access and how many team members can use the platform. Subscription management lets you view your current plan, upgrade or downgrade, and manage your account.
Understanding your subscription
What's included
Your subscription includes:
Features — the tools and capabilities available to you
Team seats — how many users can access your account
Support level — the assistance available to you
Usage limits — bookings, storage, API calls, etc.
Subscription types
Launchpad offers different plans for different needs:
Starter — essential features for new businesses
Professional — full features for growing operators
Enterprise — advanced capabilities and dedicated support
Viewing your subscription
Current plan details
Go to Settings from the main menu
Click Billing or Subscription
You'll see:
- Your current plan name - Price and billing cycle - Next billing date - Included features
Or go directly to Settings > Billing.
Feature access
See what's included in your plan:
Go to your subscription settings
Find Plan Features or What's Included
View the list of available features
Locked features show what's in higher plans
Upgrading your plan
Why upgrade?
Consider upgrading if you need:
Additional features not in your current plan
More team member seats
Higher usage limits
Advanced integrations
Premium support
How to upgrade
Go to Settings > Billing
Click Upgrade or Change Plan
Compare available plans
Select your new plan
Review the price change
Confirm the upgrade
What happens when you upgrade
Immediate access — new features available right away
Prorated billing — you pay the difference for the current period
No disruption — everything continues working
Downgrading your plan
When to downgrade
You might downgrade if:
Your business needs have changed
You're not using certain features
You need to reduce costs
A simpler plan meets your needs
How to downgrade
Go to Settings > Billing
Click Change Plan or Downgrade
Select the lower plan
Review what you'll lose access to
Confirm the change
Downgrade timing
Downgrades typically take effect:
At the end of your current billing period
You keep access to features until then
Data is preserved but features become unavailable
Important considerations
Before downgrading, check:
Team members — you may need to reduce seats
Features in use — you'll lose access to some tools
Integrations — some may stop working
Data — historical data is kept but some features won't work
Managing team seats
Viewing your seats
Go to Settings > Billing
Find Team Seats or Users
See how many seats are included vs. used
Adding seats
If you need more team members:
Go to subscription settings
Click Add Seats or Add Users
Select how many additional seats
Review the cost
Confirm the purchase
Additional seats are typically billed monthly.
Reducing seats
To remove seats:
First remove team members to free up seats
Go to subscription settings
Adjust the number of seats
Changes take effect at next billing cycle
Add-ons and extras
What are add-ons?
Add-ons extend your plan with specific capabilities:
Extra storage
Additional integrations
Premium features
Extended support
Managing add-ons
Go to Settings > Billing
Find Add-ons section
View current add-ons
Add or remove as needed
See Settings > Addons for available options.
Billing cycle
Monthly vs annual
Choose your billing frequency:
Monthly — pay each month, more flexibility
Annual — pay yearly, typically discounted
Changing billing cycle
Go to subscription settings
Find Billing Cycle option
Select monthly or annual
Review any price changes
Confirm the change
Annual plans usually offer savings equivalent to 1-2 months free.
Pausing your subscription
When to pause
If you need a temporary break:
Seasonal business closures
Extended leave
Business restructuring
How to pause
Go to Settings > Billing
Look for Pause Subscription option
Select pause duration (if available)
Confirm the pause
During pause:
Your data is preserved
Team members can't log in
Bookings and features are frozen
You're not billed
Resuming after pause
Go to subscription settings
Click Resume or Reactivate
Billing resumes
Full access is restored
Cancelling your subscription
Before you cancel
Consider:
Have you contacted support about issues?
Would a pause work instead?
Have you exported important data?
How to cancel
Go to Settings > Billing
Click Cancel Subscription
Provide feedback (optional but helpful)
Confirm the cancellation
After cancellation
Access continues until the end of your paid period
Data is retained for a period (typically 30 days)
You can reactivate within the retention period
After retention, data may be deleted
Payment methods
Viewing payment methods
Go to Settings > Billing
Find Payment Method section
See your current payment details
Updating payment method
Go to billing settings
Click Update Payment Method
Enter new card details
Save the changes
Supported payment methods
Credit cards (Visa, Mastercard, Amex)
Debit cards
Direct debit (some regions)
Failed payments
What happens
If a payment fails:
You receive an email notification
You have a grace period to update payment
Access may be limited if not resolved
Account may be suspended after multiple failures
Resolving failed payments
Check your card details
Ensure sufficient funds
Update your payment method
Try processing again
Receipts and invoices
For receipts and invoice history, see Billing History.
Getting help
Subscription support
For subscription questions:
Check the help articles first
Use the in-app chat
Email [email protected]
Include your organisation name
Enterprise enquiries
For large organisations or custom needs:
Contact our sales team
Discuss custom pricing
Explore enterprise features
The right subscription level ensures you have the tools to grow your tourism business.