Inviting Team Members
Growing your team in Launchpad is simple. Send an invitation, and your new team member can be up and running in minutes.
Before you invite
Consider these questions first:
What will they do? — understand their responsibilities so you can assign the right role
What access do they need? — think about which features and data they'll require
Are they an employee or contractor? — this might affect the role you choose
How to invite a team member
Go to Settings > Team
Click Invite Team Member in the top right
Enter their details:
- Email address — where to send the invitation (required) - Full name — their name as it should appear in Launchpad - Role — select their role (Admin, Manager, or Staff)
Optionally add a personal message to include in the invitation email
Click Send Invitation
The invitation is sent immediately to their email address.
What happens next
They receive an email with your invitation and a link to join
They click the link to accept and create their account
They set up their password and sign in for the first time
They appear in your team list as an active member
Tracking pending invitations
Not sure if someone's accepted yet?
Go to Settings > Team
Look for the Pending status next to their name
See how long ago the invitation was sent
Resending an invitation
If the invitation hasn't been accepted:
Find the pending team member in your list
Click the three dots menu on their row
Select Resend Invitation
A fresh invitation email is sent with a new link.
Cancelling an invitation
Changed your mind?
Find the pending team member
Click the three dots menu
Select Cancel Invitation
The invitation link becomes invalid immediately.
Inviting multiple people
Need to add several team members?
Complete the invitation process for the first person
After sending, you'll return to the team page
Click Invite Team Member again for the next person
Each person receives their own individual invitation.
Choosing the right role
When inviting, you'll need to select a role:
Role | Best for |
Admin | Managers who need full access to run operations |
Manager | Team leaders who handle day-to-day bookings and customers |
Staff | Front-line team members with limited responsibilities |
Learn more about understanding user roles.
Common questions
Can I change their role after inviting?
Yes. You can change roles at any time, even before they accept the invitation.
What if they don't receive the email?
Ask them to:
Check their spam or junk folder
Add [email protected] to their contacts
If still missing, resend the invitation
Can I set their permissions before they join?
If you've created custom roles, you can assign these during invitation. Otherwise, assign roles first and the permissions come with them.
Is there a limit to how many people I can invite?
Your subscription plan determines your team size. Check your subscription details for your current limits.
Tips for smooth onboarding
Tell them it's coming — let them know to expect an invitation email
Choose the right role — match their responsibilities to avoid confusion
Share the onboarding checklist — point them to getting started resources
Be available — offer to help them through their first day
Every great team starts with an invitation. Welcome your newest member today.