Understanding User Roles
Roles in Launchpad determine what each team member can see and do. Choosing the right role ensures everyone has the access they need — and nothing more.
The four standard roles
Launchpad includes four built-in roles, each designed for different levels of responsibility.
Owner
The Owner is the ultimate authority for the organisation.
Who should be Owner:
The business owner or primary decision-maker
The person legally responsible for the organisation
What Owners can do:
Everything Admins can do, plus:
Transfer ownership to another person
Delete the organisation entirely
Manage billing and subscription
Access all financial data and reports
Limitations:
There can only be one Owner per organisation
The Owner role cannot be deleted
Admin
Admins have full operational control of the organisation.
Who should be Admin:
Senior managers and operations directors
People who need to manage the team and all business functions
Trusted staff who run day-to-day operations
What Admins can do:
Invite and remove team members
Assign roles to team members
Access all features and settings
Manage products, bookings, and customers
View all reports and analytics
Configure integrations and preferences
Limitations:
Cannot transfer ownership
Cannot delete the organisation
Cannot access Owner-only billing settings
Manager
Managers handle day-to-day operations with broad access.
Who should be Manager:
Team leaders and supervisors
Booking coordinators
Customer service managers
Location or department heads
What Managers can do:
Create and manage bookings
Handle customer enquiries and profiles
Manage products and availability
View operational reports
Access the calendar and scheduling tools
Process payments and refunds
Limitations:
Cannot invite or remove team members
Cannot change role assignments
Cannot access organisation settings
Limited access to financial reports
Staff
Staff have focused access for specific tasks.
Who should be Staff:
Tour guides and operators
Front desk personnel
Seasonal or casual workers
New team members during training
What Staff can do:
View bookings assigned to them
Check in customers
View customer contact details
Access their own schedule
Update booking notes
Limitations:
Cannot create new bookings (depending on settings)
Cannot access financial information
Cannot modify products or rates
Cannot view other team members' schedules
Role comparison table
| Capability | Owner | Admin | Manager | Staff |
|------------|:-----:|:-----:|:-------:|:-----:|
| View bookings | Yes | Yes | Yes | Limited |
| Create bookings | Yes | Yes | Yes | Optional |
| Manage customers | Yes | Yes | Yes | View only |
| Manage products | Yes | Yes | Yes | No |
| View reports | All | All | Operational | No |
| Team management | Yes | Yes | No | No |
| Organisation settings | Yes | Yes | No | No |
| Billing & subscription | Yes | No | No | No |
| Transfer ownership | Yes | No | No | No |
Choosing the right role
Consider these questions when assigning roles:
What tasks will they perform daily?
- Booking management: Manager or Staff - Team oversight: Admin - Everything: Owner
What data should they access?
- Financial data: Owner or Admin - Customer data: Manager or above - Booking data only: Staff
Will they manage other people?
- Yes: Admin - No: Manager or Staff
How long will they be with you?
- Permanent: Consider Manager or Admin - Seasonal: Usually Staff
Custom roles
Need something between these levels? You can create custom roles with exactly the permissions you need.
Custom roles are perfect when:
Standard roles don't quite fit
You want to give specific access without full Manager permissions
Different locations need different access patterns
Role inheritance
Roles work on a hierarchy:
Owner
└── Admin
└── Manager
└── Staff
Each level includes all the permissions of the levels below it, plus additional capabilities.
Multiple roles
In Launchpad, each team member has one role per organisation. If someone needs different access levels:
Assign the higher role that covers all their needs
Or create a custom role that combines specific permissions
Common questions
Can I create additional Owner accounts?
No. Each organisation has exactly one Owner. If you need to share top-level access, make the other person an Admin.
What happens if the Owner leaves?
The Owner should transfer ownership before leaving. If this isn't possible, contact Launchpad support for assistance.
Can someone have different roles in different locations?
If you manage multiple locations, you can assign different roles per location for the same person.
How do I change someone's role?
See assigning roles for step-by-step instructions.
The right role for each person keeps your team running smoothly and your business secure.