Managing Multiple Locations
If your tourism operation spans multiple locations — different venues, tour departure points, or regional offices — Launchpad helps you manage teams across all of them.
How locations work
Each location in Launchpad can have:
Its own team members
Specific products and availability
Separate booking calendars
Individual settings and preferences
Team members can be assigned to one location, multiple locations, or all locations.
Setting up locations
Before managing teams across locations, set up your locations:
Go to Settings > Locations
Click Add Location
Enter the location details:
- Name — how it appears throughout Launchpad - Address — physical address - Contact details — phone and email - Operating hours — if different from other locations
Click Save Location
Repeat for each additional location.
Assigning team members to locations
When inviting a new member
Go to Settings > Team
Click Invite Team Member
Enter their details and role
In the Locations section, select which locations they can access:
- Choose specific locations, or - Select "All locations" for organisation-wide access
Complete the invitation
For existing team members
Go to Settings > Team
Find the team member
Click on their profile
Click Edit Locations
Select or deselect locations as needed
Click Save Changes
Location access levels
Access level | What they can see |
Single location | Only that location's bookings, products, and data |
Multiple locations | Selected locations' data, can switch between them |
All locations | Organisation-wide access across every location |
Roles and locations
Roles interact with locations:
Role | Location access |
Owner | Always all locations |
Admin | Typically all locations (can be restricted) |
Manager | Usually specific locations |
Staff | Usually single location |
You can customise this based on your needs.
Switching between locations
Team members with multi-location access can switch their current view:
Click the location selector in the top navigation
Choose the location to work in
The dashboard and data update for that location
Some views show combined data from all accessible locations.
Location-specific settings
Each location can have its own:
Products and experiences
Products unique to each location
Different pricing by location
Location-specific availability
Operating hours
Different opening times
Holiday schedules by location
Seasonal variations
Contact details
Location-specific phone numbers
Different email addresses
Individual social media accounts
Managing a team across locations
Creating location managers
For each location, consider having a dedicated manager:
Assign Manager role
Restrict to that specific location
They can handle day-to-day operations independently
Centralised administration
For organisation-wide oversight:
Assign Admin role with all-location access
They can view and manage across all locations
Handle organisation-level settings and team management
Floating staff
For team members who work across locations:
Assign multiple locations to their profile
They can switch between locations as needed
Their schedule can span locations
Common team structures
Hub and spoke
Central office with Admin access to all locations
Location managers at each site
Staff assigned to specific locations
Equal locations
Each location has its own Admin
Shared Owner oversees all
Staff stay within their locations
Roaming team
Most staff have multi-location access
Scheduling determines where they work each day
Admins manage the overall roster
Location reports
View team activity by location:
Go to Settings > Team
Use the Location filter
See team members at that location
Review their activity and access
Best practices
Clear boundaries
Define which roles need multi-location access
Keep staff location access minimal unless they travel between sites
Review access when team members change roles
Consistent naming
Use clear, distinct location names
Include city or region for clarity
Avoid abbreviations that might confuse
Regular reviews
Quarterly, review location assignments
Update when staff transfer between locations
Remove access to closed or sold locations
Troubleshooting
Team member can't see a location
Check their profile in Settings > Team
Verify the location is assigned to them
Ensure the location is active (not archived)
Data appearing from wrong location
Check the location selector in the top navigation
Ensure the correct location is selected
Refresh the page if recently changed
Can't add more locations
Check your subscription plan at Settings > Subscription. Some plans limit the number of locations.
Closing or removing a location
If you're closing a location:
Reassign team members to other locations
Transfer any bookings that need to continue
Archive the location in Settings > Locations
Historical data is preserved for reporting
Well-organised locations mean your team can work effectively wherever your tourism business operates.