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Team Activity Log

How to view and monitor team member actions

Written by Hayden Zammit Meaney

Team Activity Log

The activity log records important actions taken by team members across your organisation. Use it to monitor operations, investigate issues, and maintain accountability.

Accessing the activity log

  • Go to Settings > Team

  • Click the Activity Log tab

  • View recent activity across your organisation

Or go directly to Settings > Team > Activity.

What gets logged

The activity log captures significant actions:

Team management

Team member invited

Invitation accepted

Role changed

Permissions modified

Member deactivated

Member removed

Ownership transferred

Bookings

Booking created

Booking modified

Booking cancelled

Refund processed

Payment received

Customers

Customer added

Customer details updated

Customer merged

Customer deleted

Products

Product created

Product updated

Pricing changed

Availability modified

Product archived

Settings

Organisation settings changed

Location added or modified

Integration connected

Security settings updated

Understanding log entries

Each activity log entry shows: This table is not viewable on this platform. Please use a browser to view this article.

Example entries

15 Jan 2024, 2:34 PMSarah Chen — Created bookingBooking #1234 for John Smith, Harbour Bridge Climb, 20 Jan15 Jan 2024, 11:15 AMMichael Torres — Changed roleEmma Wilson's role changed from Staff to Manager15 Jan 2024, 9:02 AMEmma Wilson — Updated product"Sydney Sunset Tour" — price updated from $150 to $165

Filtering the log

Find specific activities using filters:

By team member

  • Click the Team Member dropdown

  • Select a specific person

  • See only their actions

By action type

  • Click the Action Type dropdown

  • Choose a category:

- Team changes - Bookings - Customers - Products - Settings

  • See only those types of actions

By date range

  • Click the Date Range selector

  • Choose:

- Today - Last 7 days - Last 30 days - Custom range

  • Enter specific dates if needed

By location

If you have multiple locations:

  • Click the Location dropdown

  • Select a specific location

  • See only actions from that location

Searching the log

Use the search box to find specific entries:

  • Search by team member name

  • Search by customer name

  • Search by booking number

  • Search by action description

Exporting activity data

To download the activity log:

  • Apply any filters you want

  • Click Export in the top right

  • Choose your format:

- CSV for spreadsheets - PDF for records

  • The file downloads to your device

The export includes all visible entries with full details.

Activity log retention

  • Common uses

    Daily operations review

    Start each day by checking yesterday's activity:

    • Filter to "Yesterday"

    • Scan for any unusual activity

    • Note any issues to follow up

    Investigating issues

    When something goes wrong:

    • Filter by the relevant date and time

    • Filter by the affected team member or customer

    • Review the sequence of actions

    • Identify what happened and when

    Performance monitoring

    Review individual team member activity:

    • Filter by team member

    • Set a date range (e.g., last month)

    • Review their activity volume and types

    • Use for performance discussions

    Security auditing

    For security reviews:

    • Filter by "Settings" action type

    • Look for unusual or unauthorised changes

    • Check for access from unexpected times or patterns

    Compliance documentation

    For regulatory requirements:

    • Export relevant activity logs

    • Store securely with your compliance records

    • Use to demonstrate operational controls

    Understanding patterns

    Look for these patterns in your log:

    Normal patterns

    • Consistent activity during business hours

    • Booking activity matching your busy periods

    • Regular settings updates by Admins

    Patterns to investigate

    • Activity outside normal hours (may be legitimate, but check)

    • Multiple failed login attempts

    • Unusual volume of changes in short time

    • Settings changes by unexpected users

    Activity for removed team members

    When a team member is removed:

    • Their past activity remains in the log

    • Shows their name and the actions they took

    • Helps maintain historical accountability

    • Cannot be edited or deleted

    Who can view the activity log?

    This table is not viewable on this platform. Please use a browser to view this article.

    Privacy considerations

    The activity log:

    • Records business actions, not personal browsing

    • Is visible only to authorised roles

    • Should be used responsibly for legitimate purposes

    • May be subject to privacy regulations in your region

    A clear activity log keeps your team accountable and your operations transparent.

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