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Team Notifications

Managing alerts and notifications for your team

Hayden Zammit Meaney avatar
Written by Hayden Zammit Meaney
Updated today

Team Notifications

Keep your team informed with the right notifications at the right time. Launchpad lets you configure who receives which alerts, ensuring important updates reach the right people.

Types of notifications

Booking notifications

Notification

Sent when

New booking

A customer makes a booking

Booking modified

A booking is changed

Booking cancelled

A booking is cancelled

Payment received

Payment is processed

Refund issued

A refund is completed

Booking reminder

Upcoming booking alert

Customer notifications

Notification

Sent when

New customer

A new customer is added

Customer enquiry

A customer sends a message

Review received

A customer leaves a review

Team notifications

Notification

Sent when

New team member

Someone joins your team

Role changed

A team member's role is updated

Member deactivated

A team member is deactivated

System notifications

Notification

Sent when

Subscription renewal

Your plan is about to renew

Payment failed

A subscription payment fails

Security alert

Unusual account activity detected

Notification channels

Launchpad can send notifications through:

  • In-app — notifications within Launchpad (bell icon)

  • Email — messages to your email address

  • SMS — text messages for urgent alerts (where available)

Configuring your own notifications

Each team member controls their personal preferences:

  • Click your profile icon in the top right

  • Select Settings

  • Click Notifications

  • For each notification type:

- Toggle channels on or off (in-app, email, SMS) - Set quiet hours if needed

  • Click Save Preferences

Quiet hours

To pause non-urgent notifications:

  • Go to your notification settings

  • Enable Quiet Hours

  • Set your start and end times

  • Choose which notifications can still come through

  • Save your settings

Urgent notifications (like security alerts) will still come through during quiet hours.

Configuring team-wide notifications

Owners and Admins can set organisation defaults:

  • Go to Settings > Notifications

  • Select the Organisation Defaults tab

  • Set default notification preferences for each role

  • Click Save Defaults

New team members will start with these settings.

Role-based notification rules

Set up notifications based on roles:

- Trigger — what causes the notification - Roles — who should receive it - Channels — how to deliver it

  • Click Save Rule

Example rules

Notify Admins of cancellations:

  • Trigger: Booking cancelled

  • Roles: Admin

  • Channels: Email + In-app

Alert Managers of new bookings:

  • Trigger: New booking

  • Roles: Manager

  • Channels: In-app only

SMS for high-value bookings:

  • Trigger: Booking over $1,000

  • Roles: Owner, Admin

  • Channels: SMS + Email

Location-specific notifications

For multi-location businesses:

- Select the location - Set notification triggers and recipients - Choose channels

  • Save your rules

Team members only receive notifications for their assigned locations.

Managing notification overload

If you or your team are receiving too many notifications:

Consolidate where possible

  • Use daily digest emails instead of individual alerts

  • Enable in-app notifications but disable email for routine items

  • Use SMS only for truly urgent matters

Use smart filtering

  • Set minimum thresholds (e.g., only notify for bookings over $500)

  • Filter by booking type or product

  • Exclude certain actions (e.g., don't notify when you made the change yourself)

Review and prune

Monthly, review your notification settings:
​

  • What notifications are you ignoring?

  • What important things are you missing?

  • Adjust settings based on actual usefulness


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Notification history

View your past notifications:

  • Click the bell icon in the top navigation

  • Scroll through recent notifications

  • Click View All to see full history

  • Use filters to find specific notifications

Notifications are kept for 30 days.

Team notification settings (for Admins)

View and manage your team's notification preferences:

  • Go to Settings > Team

  • Click on a team member

  • Select the Notifications tab

  • View their current settings

  • Owners and Admins can adjust settings if needed

Note: Team members can override Admin-set preferences for their own accounts.

Common notification setups

Small team (1-3 people)

  • Everyone receives all notifications

  • Use in-app and email

  • SMS for after-hours urgent matters only

Medium team (4-10 people)

  • Owners receive financial notifications

  • Managers receive booking notifications

  • Staff receive only assigned booking updates

  • Use in-app for most, email for important items

Larger team (10+ people)

  • Role-based notification rules

  • Location-specific filtering

  • Daily digests for routine updates

  • Real-time only for urgent matters

Troubleshooting notifications

Not receiving notifications

  • Check your notification settings in your profile

  • Verify your email address is correct

  • Check your spam folder

  • Ensure the notification type is enabled

Receiving too many

  • Review your settings and reduce channels

  • Enable quiet hours

  • Switch to daily digests

  • Ask your Admin to adjust organisation defaults

Wrong notifications

  • Check your role assignment

  • Verify your location assignments

  • Review any custom notification rules

Delayed notifications

  • Email can take a few minutes

  • SMS depends on carrier

  • In-app should be immediate — refresh if not showing

The right notifications keep your team informed without overwhelming them.

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