Accepting Partnership Requests
When travel agents, wholesalers, or tour operators discover your business, they may send you a partnership request. Here's how to review and respond to these incoming opportunities.
Finding partnership requests
Go to Trade from the main menu
Select Partners from the hub menu
Click the Requests tab
You'll see all pending partnership requests
You'll also receive a notification when new requests arrive.
Reviewing a request
Click on a request to see:
Partner information
Company Name — who's requesting to partner
Partner Type — travel agent, wholesaler, tour operator, or DMC
Website — link to their online presence
Location — where they're based
Contact Details — name, email, and phone
Their message
Many partners include a message explaining:
Why they want to work with you
Their customer base
Markets they serve
How they found you
Business credentials
If available, you may see:
Years in business
Accreditations
Industry memberships
References
How to accept a request
Review the partner's details
Click Accept Partnership
Set the partnership terms:
- Commission Rate — percentage they'll earn - Rate Sheet — which rate sheet to share - Contract — optionally require a signed agreement
Add a welcome message (optional)
Click Confirm
The partner is now added to your Partners list and receives a confirmation email with access to your trade rates.
Declining a request
If a partnership isn't right for you:
Click Decline Request
Choose a reason (optional):
- Not accepting new partners currently - Market overlap with existing partners - Not a good fit for our products - Other reason
Add a polite message (recommended)
Click Confirm Decline
The partner receives a professional notification.
Requesting more information
If you need more details before deciding:
Click Request Information
Specify what you'd like to know:
- Business credentials - Customer demographics - Marketing approach - Sales volume expectations
Click Send Request
The partner is notified and can respond with the additional information.
Tips for evaluating requests
Check their website — does it look professional and active?
Research the company — a quick search can reveal their reputation
Consider their market — do they reach customers you want to attract?
Look for alignment — will your products suit their customer base?
Start with standard terms — you can adjust later as the relationship develops
Managing your partnership criteria
Set criteria for the types of partners you're looking for:
Go to Trade Settings
Define your Partnership Preferences:
- Preferred partner types - Geographic focus - Minimum requirements - Automatic acceptance rules (optional)
Every partnership request is an opportunity to expand your reach — take time to evaluate each one carefully.