Managing Trade Commissions
Commission is the percentage of each sale that your trade partners earn. Managing commissions properly ensures partners are fairly compensated and your business remains profitable.
How commissions work
When a trade partner makes a booking:
Customer pays the full retail price
You receive the booking and payment
Partner earns their commission on the sale
You pay the commission to the partner (or deduct from their remittance)
Example:
Tour price: $500
Commission rate: 15%
Partner earns: $75
You keep: $425
Setting up commission structures
Default commission rate
Set a standard rate for all partners:
Go to Trade from the main menu
Click Settings in the hub menu
Under Commission Settings, enter your default rate
Click Save
Partner-specific rates
Give different rates to different partners:
Go to Trade Partners
Click on a partner's name
Select the Commission tab
Enter their specific commission rate
Click Save
This overrides the default rate for this partner.
Product-specific commissions
Set different rates for different products:
Go to your Rate Sheet
Click Configure Pricing next to a product
Enter the commission for that product
Click Save
Tiered commission structures
Reward high-performing partners with better rates:
Annual Sales Volume | Commission Rate |
Up to $10,000 | 10% |
$10,001 - $50,000 | 15% |
$50,001 - $100,000 | 18% |
Over $100,000 | 20% |
Set up tiers in Trade Settings under Commission Tiers.
Tracking commissions owed
View commission summary
Go to Trade from the main menu
Select Reports from the hub menu
Click Commission Report
Choose your date range
View commissions by partner
Commission status
Each booking shows:
Pending — booking confirmed, commission not yet due
Payable — travel completed, commission can be paid
Paid — commission has been paid to partner
Cancelled — booking cancelled, no commission due
Paying commissions
Option 1: Direct payment
Pay partners separately:
Go to Trade Partners
Click on the partner's name
Select Commissions tab
Review payable commissions
Click Mark as Paid
Enter payment details (date, reference)
Click Confirm
Option 2: Statement deduction
For partners who collect payment and remit to you:
Partner collects the full amount from customer
Partner deducts their commission
Partner remits the net amount to you
Record this in the partner's commission record
Commission reports
Generate reports for:
Monthly commission summary — totals by partner
Commission by product — which products generate most commission
Partner performance — compare partner sales and commissions
Unpaid commissions — outstanding amounts by partner
Access reports from Trade Reports.
Best practices for commission management
Document everything — keep commission agreements in writing
Pay promptly — builds trust and loyalty
Review regularly — check rates are still competitive
Track accurately — reconcile commissions monthly
Communicate changes — give notice before adjusting rates
Commission in contracts
Formalise commission arrangements:
Go to Trade Contracts
Create or edit a contract
Include commission terms:
- Rate percentage - Payment timing - Calculation method - Review schedule
Fair and transparent commission structures build lasting trade partnerships.