Suspending a Trade Partner
Sometimes you need to pause a trade partnership temporarily — perhaps due to payment issues, seasonal adjustments, or while resolving a dispute. Suspending a partner lets you stop their access without losing the relationship history.
When to suspend vs remove
Suspend when:
Payment is overdue and you need to resolve it
You're negotiating new terms
There's a temporary dispute to resolve
The partner is taking a seasonal break
You need to pause while investigating an issue
Remove when:
The partnership has permanently ended
The partner has closed their business
There's been a serious breach of contract
You no longer wish to work together
How to suspend a trade partner
Go to Trade from the main menu
Select Partners from the hub menu
Find the partner you want to suspend
Click on their name to open their profile
Click the Status dropdown
Select Suspended
Enter a reason for the suspension (internal note)
Choose notification options
Click Confirm Suspension
What happens when you suspend
Immediate effects
Partner cannot make new bookings
Partner portal access is disabled
Rate sheets are hidden from the partner
Existing bookings remain active
What's preserved
All partner information
Booking history
Commission records
Contract documents
Communication history
Notifications
You can choose to:
Notify the partner — they receive an email explaining the suspension
Suspend silently — no notification sent (you may want to contact them separately)
Managing suspended partners
View suspended partners
Go to Trade Partners
Click the Status filter
Select Suspended
View all suspended partners
Check suspension reason
Open the partner's profile
Look for the Suspension Details section
See the reason and date of suspension
Reactivating a suspended partner
When you're ready to resume the partnership:
Go to Trade Partners
Find the suspended partner
Click on their name
Click the Status dropdown
Select Active
Add a note about the reactivation (optional)
Click Confirm Reactivation
After reactivation
Partner portal access is restored
They can make bookings again
Rate sheets become visible
Partner receives a notification (optional)
Handling existing bookings
When you suspend a partner, existing bookings are not affected:
Confirmed bookings proceed — customers shouldn't be impacted
Pending bookings — decide whether to confirm or cancel
Commission — still owed on completed bookings
Communication tips
When suspending a partner:
Be professional — explain the situation clearly
State the reason — if appropriate to share
Outline next steps — what needs to happen to resolve
Set expectations — timeframe for resolution
Keep records — document all communications
Example suspension message
"Dear [Partner Name], > We're writing to let you know that we've temporarily suspended your trade partner account while we resolve [issue]. During this time, you won't be able to make new bookings, but your existing bookings will proceed as planned. > To reactivate your account, please [action needed]. We're happy to discuss this further — please contact us at [email/phone]. > We value our partnership and look forward to resolving this soon."
Tips for managing suspensions
Act promptly — address issues before they escalate
Document everything — keep notes on why you suspended
Communicate clearly — don't leave partners guessing
Review regularly — don't leave partners suspended indefinitely
Be fair — apply policies consistently
Suspending a partner gives you time to resolve issues while keeping the door open for the future.