Cruise day is high-pressure. Hundreds or thousands of passengers have a limited window ashore and you need to be ready. Launchpad's Cruise Hub gives you real-time visibility over arrivals, capacity, and bookings so you can manage the day with confidence.
Accessing cruise operations
Go to Cruise Hub. On a cruise day, the Today's Arrivals view gives you an at-a-glance overview of the day's ships, expected passenger counts, and your bookings.
Preparing for a cruise call
Check Cruise Hub > Arrivals the day before to confirm ship details and passenger capacity.
Review your bookings linked to the arrival — how many passengers have pre-booked your experiences.
Brief your team on capacity, timing, and any special requirements.
Set cruise alerts in Settings > Cruise Alerts to receive automatic notifications when a ship is confirmed.
Managing shore excursion bookings
Open the arrival record for the ship.
View all bookings linked to this arrival — passenger names, group sizes, and booked experiences.
Mark groups as checked in as they arrive at your meeting point.
Add any last-minute bookings or capacity adjustments in real time.
Post-cruise debrief
After the ship departs, record your actual passenger numbers and revenue in the arrival record.
Add notes on what worked well and any operational issues — this builds a knowledge base for future visits from the same vessel.
This data flows automatically into your Cruise Analytics.
Tips
Confirm your capacity at least 72 hours before a cruise call — last-minute surprises are hard to manage.
Have a clear rain plan and document it in Launchpad so any team member can execute it.
Build in buffer time between groups — cruise passengers often run late due to tender delays or security queues.
Connect with the port agent in advance of high-volume calls to coordinate logistics for large groups.