The platform allows you to upload files for various purposes. Uploading high-quality photos of your experiences can attract more bookings, while sharing documents ensures guests have the information they need.
Accessing this feature
Uploading isn't just one single button on our Launchpad – it's a helpful feature you'll find in many different places where you need to add your own content. You'll typically encounter upload options when you're doing things like:
Adding those gorgeous photos to your tour listings in the Experiences section.
Updating your business logo via Admin > Upload Logo or your profile picture via Settings > Profile.
Including important documents or attachments when managing your Bookings or Resources.
Adding images for blog posts, news updates, or marketing materials.
The process usually involves looking for a button that says something like "Choose File", "Browse", or "Upload". Sometimes, you might even see a dotted box where you can drag and drop your file straight in.
How to use it
Troubleshooting Upload Failures
It can be a bit of a head-scratcher when an upload doesn't go through. Don't worry, it's usually something simple! Here's what to check:
Refresh the Page: Sometimes, your web browser needs a refresh. Look for the refresh arrow icon (it looks like a circular arrow) usually near your browser's address bar, or just press the F5 key on your keyboard. Then, try your upload again.
Check Your Internet Connection: A shaky internet connection is a common reason for failed uploads. If your connection drops, the upload can stop. Are other websites loading quickly? Is your Wi-Fi signal strong? If you're using Wi-Fi, try moving closer to your router or even plugging your computer directly into the internet with an ethernet cable, especially for larger files.
File Type & Size Check: Our system needs files to be in certain formats and within specific size limits to work properly.
File Type (Format):
For Images: We generally accept common image types like JPG (or JPEG), PNG, and sometimes GIF. If your image is in a less common format (like TIFF or HEIC), it might not be recognised.
For Documents: The most common and widely supported document format is PDF. If you’re trying to upload a Word document (.doc, .docx) or an
Tips
Ensure your file types are compatible (JPG, PNG, GIF for images; PDF for documents).
Check the file size limits specified on the upload page.
Try clearing your browser's cache and cookies if problems persist.
Need help?
For further assistance, contact us at [email protected]