Launchpad

Browser performance impacts the speed and responsiveness of Tourism Accelerator. Optimising your browser ensures efficient booking management, allowing you to quickly access the reporting dashboard to analyse experience performance.

Browser Performance

Email delivery monitoring helps you identify and resolve issues preventing guests from receiving important emails. This ensures guests receive booking confirmations and pre-arrival information, improving guest experience and reducing potential…

Email Delivery Monitoring

Hayden Zammit Meaney

Troubleshooting

Fix problems with data not appearing, syncing incorrectly, or missing from your Launchpad account.

Data & Sync Issues

Step-by-step guide to clearing your browser's cache and cookies, a common solution for many website issues.

Clearing Cache and Cookies

Troubleshooting guide when you can't find bookings in your dashboard or bookings aren't appearing as expected.

Missing Bookings

Troubleshooting guide for performance issues, slow page loads, and improving your experience with Tourism Accelerator.

Slow Loading Pages

Troubleshooting guide when customers aren't receiving booking confirmation emails or notifications.

Booking Confirmation Not Sent

Information about supported browsers, minimum requirements, and how to ensure the best experience with Tourism Accelerator.

Browser Compatibility

Troubleshooting guide for problems with the Tourism Accelerator mobile app, including login issues, sync problems, and app crashes.

Mobile App Issues

The platform automatically flags bookings with failed guest payments. This helps prevent lost revenue by allowing you to contact guests and retry payments. For example, you can contact guests and…

Failed Payment Notifications

Organisation data synchronisation ensures your business information is accurate and complete. Automated updates help you tailor marketing campaigns to attract more guests by promoting specific experiences and offerings.

Organisation Data Synchronisation

Solve common login problems, password resets, and account access issues in Launchpad.

Account & Login Issues

When emails fail to send, it can disrupt guest communication. This article guides you through troubleshooting common email sending issues. By checking email history, content, and recipient details, you can…

Email Sending Troubleshooting

The platform allows you to upload files for various purposes. Uploading high-quality photos of your experiences can attract more bookings, while sharing documents ensures guests have the information they need.

Upload Troubleshooting

Platform access troubleshooting helps you resolve login or loading issues. This ensures you can quickly resume managing your Experiences and avoid missing Guest booking requests.

Platform Access Troubleshooting

Resolve common issues with the Tourism Accelerator Launchpad mobile app. This ensures smooth booking management and guest communication, such as quickly confirming experience availability for a last-minute booking.

Mobile App Troubleshooting

Solutions for the most frequent login problems you might encounter when accessing your Tourism Accelerator account.

Common Login Issues

Update your Launchpad password to keep your account secure

Changing Your Password

How to transfer business ownership to another team member

Transferring Ownership

Account & Access

Booking form diagnostics help you identify and resolve submission errors. By troubleshooting issues like required field errors, you ensure guests receive booking confirmations and you capture complete guest information, improving…

Booking Form Error Diagnostics

The platform allows you to manage visual content through its image upload functionality. Properly managing image uploads ensures guests see appealing images of your tours and accommodation, leading to increased…

Image Upload Management

Feature Issues

Create a custom design with text, images, and links

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

Try using different keywords or checking for typos.

No conversations found

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.