Browser Compatibility

Tourism Accelerator is designed to work smoothly across modern web browsers. If you're experiencing issues, it might be related to your browser. Here's what you need to know.

Supported Browsers

For the best experience, we recommend using the latest version of these browsers:

Fully Supported

Browser	Minimum Version	Recommended
Google Chrome	90+	Latest
Mozilla Firefox	90+	Latest
Microsoft Edge	90+	Latest
Safari	14+	Latest

Limited Support

Browser	Notes
Safari on iPhone/iPad	Fully supported
Chrome on Android	Fully supported
Samsung Internet	Generally works, some features may vary

Not Supported

Browser	Recommendation
Internet Explorer	Please upgrade to Microsoft Edge
Opera Mini	Use Chrome or Firefox instead
Very old browser versions	Update to latest version

Checking Your Browser Version

Google Chrome

Click the three dots menu (top right)
Go to Help > About Google Chrome
Your version number will be displayed

Mozilla Firefox

Click the menu button (three lines)
Go to Help > About Firefox
Your version will be shown

Microsoft Edge

Click the three dots menu (top right)
Go to Help and feedback > About Microsoft Edge
Version information will display

Safari (Mac)

Click Safari in the menu bar
Select About Safari
Your version will be shown

Updating Your Browser

Keeping your browser updated ensures security and compatibility.

Chrome

Click the three dots menu
Go to Help > About Google Chrome
Chrome will automatically check for updates
Click "Relaunch" when prompted

Firefox

Click the menu button
Go to Help > About Firefox
Firefox will check for and apply updates
Restart when prompted

Edge

Click the three dots menu
Go to Help and feedback > About Microsoft Edge
Edge will update automatically
Restart to apply updates

Safari

Safari updates with macOS:

Click Apple menu > System Preferences
Click Software Update
Install any available updates

Common Browser Issues

Features Not Working

If buttons don't respond or features aren't loading:

Enable JavaScript:

- JavaScript is required for Tourism Accelerator - It's enabled by default in all modern browsers - Check browser settings if it's been disabled

Disable conflicting extensions:

- Some extensions can interfere with website functionality - Try disabling extensions temporarily - Test in incognito/private mode (extensions are usually disabled)

Clear browser data:

- Old cached files can cause issues - Clear cache and cookies - Refresh the page

Display Issues

If the page doesn't look right:

Check zoom level:

- Press Ctrl+0 (Windows) or Cmd+0 (Mac) to reset zoom - Zoom should be at 100%

Enable cookies:

- Some features require cookies - Check your browser's cookie settings

Disable reader mode:

- Reader mode strips out interactive elements - Turn it off for Tourism Accelerator

Printing Problems

If pages don't print correctly:

Use the in-app print or export function when available
Try printing from Chrome for best results
Check print preview before printing
Adjust print settings (scale, margins)

Browser Settings to Check

Enable Cookies

Chrome:

Settings > Privacy and security > Cookies
Select "Allow all cookies" or add an exception for Tourism Accelerator

Firefox:

Settings > Privacy & Security
Under Cookies and Site Data, ensure blocking isn't too strict

Safari:

Preferences > Privacy
Ensure "Prevent cross-site tracking" doesn't block required cookies

Enable JavaScript

JavaScript should be enabled by default, but if it's been turned off:

Chrome:

Settings > Privacy and security > Site settings > JavaScript
Ensure it's allowed

Firefox:

Type about:config in the address bar
Search for javascript.enabled
Ensure it's set to true

Safari:

Preferences > Security
Check "Enable JavaScript"

Allow Pop-ups (if needed)

Some features may use pop-ups:

If you see a pop-up blocked notification, click to allow
Add Tourism Accelerator to your allowed sites list
Check browser settings for pop-up permissions

Mobile Browser Considerations

iPhone/iPad (Safari)

Use Safari for best results on iOS
Keep iOS updated for latest Safari improvements
Enable JavaScript in Settings > Safari

Android

Chrome works best on Android
Keep Chrome updated via Play Store
Alternatively, use Firefox for Android

Using Incognito/Private Mode

Testing in private mode can help identify issues:

Benefits

Disables most extensions
Uses no cached data
Doesn't use existing cookies

How to Open

Chrome: Ctrl+Shift+N (Windows) or Cmd+Shift+N (Mac) Firefox: Ctrl+Shift+P (Windows) or Cmd+Shift+P (Mac) Safari: Cmd+Shift+N Edge: Ctrl+Shift+N

If the issue resolves in private mode, the problem is likely:

A browser extension
Corrupted cached data
Cookie-related

Accessibility Features

Tourism Accelerator supports browser accessibility features:

Screen readers: Compatible with NVDA, JAWS, VoiceOver
Keyboard navigation: Full functionality via keyboard
High contrast: Respects system high contrast settings
Zoom: Works with browser zoom up to 200%

When Browser Issues Persist

If you've tried the suggestions above and still have issues:

Collect Information

Note down:

Browser name and version
Operating system
What feature isn't working
Any error messages
Whether it works in a different browser

Try These Steps

Update your browser to the latest version
Clear all browser data (cache, cookies, history)
Try a completely different browser
Test on a different device if possible

Contact Support

If issues continue:

Email: [email protected]
Live Chat: Available Monday to Friday, 9am–5pm AEST

Include:

Browser name and version number
Operating system and version
Screenshots of any issues or errors
Steps to reproduce the problem

We'll help identify whether it's a browser compatibility issue and find a solution.