Clearing Cache and Cookies

Clearing your browser's cache and cookies is one of the most effective ways to resolve many common issues with Tourism Accelerator. This guide will walk you through the process for every major browser.

Why Clear Cache and Cookies?

What is Cache?

Your browser stores copies of website files (images, scripts, styles) locally to make pages load faster. This is called caching. Sometimes these cached files become outdated and cause problems.

What are Cookies?

Cookies are small files that store information about your browsing session, such as login status and preferences. Corrupted or outdated cookies can cause login and functionality issues.

When to Clear Them

Clear your cache and cookies when you experience:

Pages not loading correctly
Seeing old information after updates
Login problems
Features not working as expected
Display or formatting issues
Error messages that won't go away

Google Chrome

Clear Everything

Click the three dots menu (top right corner)
Go to Settings
Click Privacy and security (left sidebar)
Click Clear browsing data
Select time range: All time (recommended)
Check these boxes:

- Browsing history (optional) - Cookies and other site data - Cached images and files

Click Clear data

Keyboard Shortcut

Windows/Linux: Ctrl + Shift + Delete
Mac: Cmd + Shift + Delete

Clear Only for Tourism Accelerator

Navigate to the Tourism Accelerator website
Click the padlock icon in the address bar
Click Site settings
Click Clear data

Mozilla Firefox

Clear Everything

Click the menu button (three lines, top right)
Click Settings
Select Privacy & Security (left sidebar)
Scroll to Cookies and Site Data
Click Clear Data
Check both boxes:

- Cookies and Site Data - Cached Web Content

Click Clear

Keyboard Shortcut

Windows/Linux: Ctrl + Shift + Delete
Mac: Cmd + Shift + Delete

Clear Only for Tourism Accelerator

Click the menu button
Go to Settings > Privacy & Security
Under Cookies and Site Data, click Manage Data
Search for "tourismaccelerator"
Select the site and click Remove Selected
Click Save Changes

Microsoft Edge

Clear Everything

Click the three dots menu (top right)
Go to Settings
Click Privacy, search, and services (left sidebar)
Under Clear browsing data, click Choose what to clear
Select time range: All time
Check these boxes:

- Cookies and other site data - Cached images and files

Click Clear now

Keyboard Shortcut

Windows: Ctrl + Shift + Delete
Mac: Cmd + Shift + Delete

Clear Only for Tourism Accelerator

Go to Settings > Cookies and site permissions
Click Manage and delete cookies and site data
Click See all cookies and site data
Search for "tourismaccelerator"
Click the arrow next to the site
Click the bin icon to remove

Safari (Mac)

Clear Everything

Click Safari in the menu bar
Select Settings (or Preferences)
Go to the Privacy tab
Click Manage Website Data
Click Remove All (or select specific sites)
Click Remove Now

Clear Cache Only

Enable the Develop menu:

- Safari > Settings > Advanced - Check "Show Develop menu in menu bar"

Click Develop in the menu bar
Select Empty Caches

Keyboard Shortcut (with Develop menu)

Mac: Cmd + Option + E (clears cache only)

Safari (iPhone/iPad)

Clear Everything

Open the Settings app
Scroll down and tap Safari
Scroll down and tap Clear History and Website Data
Tap Clear History and Data to confirm

Clear Only for Tourism Accelerator

Open Settings > Safari
Tap Advanced at the bottom
Tap Website Data
Find tourismaccelerator.com and swipe left
Tap Delete

Chrome (Android)

Clear Everything

Open Chrome
Tap the three dots menu (top right)
Tap Settings
Tap Privacy and security
Tap Clear browsing data
Select time range: All time
Check the boxes for:

- Cookies and site data - Cached images and files

Tap Clear data

Clear Only for Tourism Accelerator

Open Chrome and go to Tourism Accelerator
Tap the padlock icon in the address bar
Tap Site settings
Tap Clear & reset

After Clearing Cache and Cookies

What to Expect

After clearing your data:

You'll be logged out – You'll need to log back into Tourism Accelerator
Pages may load slower initially – The cache needs to rebuild
Preferences may reset – Some site preferences will need to be set again

Test the Issue

Close your browser completely
Reopen the browser
Navigate to Tourism Accelerator
Log in with your credentials
Check if the issue is resolved

Hard Refresh (Alternative)

If you don't want to clear all cache, try a hard refresh first:

Windows

Chrome/Firefox/Edge: Ctrl + F5 or Ctrl + Shift + R

Mac

Chrome/Firefox: Cmd + Shift + R
Safari: Cmd + Option + R

This forces the browser to reload the page from the server instead of cache.

Automatic Cache Clearing

Chrome Settings

To prevent cache issues, you can set Chrome to clear on exit:

Settings > Privacy and security > Cookies and other site data
Enable "Clear cookies and site data when you close all windows"

Note: This will log you out of all websites when you close Chrome.

Troubleshooting After Clearing

Issue Still Persists

If clearing cache and cookies didn't resolve the issue:

Try a different browser
Try incognito/private browsing mode
Check if the issue occurs on another device
Contact support for further assistance

Can't Log In After Clearing

If you're having trouble logging back in:

Ensure you're using the correct email
Try the "Forgot Password" option
Check that cookies are enabled in your browser settings
See our login troubleshooting guide

When to Contact Support

If clearing cache and cookies doesn't resolve your issue:

Email: [email protected]
Live Chat: Available Monday to Friday, 9am–5pm AEST

Let us know:

What issue you were experiencing
That you've cleared cache and cookies
Your browser and version
Any error messages you've seen

We'll investigate further and help find a solution.