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Common Login Issues

Solutions for the most frequent login problems you might encounter when accessing your Tourism Accelerator account.

Hayden Zammit Meaney avatar
Written by Hayden Zammit Meaney
Updated today

Common Login Issues

Having trouble logging into your Tourism Accelerator account? Don't worry – most login issues have simple solutions. Let's get you back in.

Quick Checklist

Before diving into specific solutions, try these quick fixes:

  • Check your internet connection – Ensure you have a stable connection

  • Verify the website address – Make sure you're on the correct Tourism Accelerator login page

  • Check Caps Lock – Passwords are case-sensitive

  • Try a different browser – Sometimes browser issues can prevent login

"Invalid Email or Password" Error

This is the most common login issue. Here's how to resolve it:

Step 1: Verify Your Email Address

  • Double-check for typos in your email address

  • Ensure you're using the email address registered with your account

  • Remember that email addresses are case-insensitive, but check for extra spaces

Step 2: Reset Your Password

If you're unsure about your password:

  • Click Forgot Password on the login page

  • Enter your registered email address

  • Check your inbox (and spam folder) for the reset link

  • Create a new password following the security requirements

Step 3: Check for Multiple Accounts

If you've used different email addresses in the past, you might be trying to log into the wrong account. Try any other email addresses you may have used when signing up.

Account Locked Out

For security, accounts are temporarily locked after multiple failed login attempts.

What to do:

  • Wait 15-30 minutes before trying again

  • Use the password reset option to create a new password

  • If you're still locked out, contact our support team

"Account Not Found" Error

If you see this message:

  • Confirm you've completed the registration process

  • Check if your account was created under a different email

  • Contact support if you believe your account should exist

Browser-Related Issues

Sometimes your browser can cause login problems:

Clear Your Browser Data

  • Clear your browser's cache and cookies

  • Close and reopen your browser

  • Try logging in again

Disable Browser Extensions

Some extensions (particularly ad blockers or privacy tools) can interfere with login:

  • Temporarily disable browser extensions

  • Try logging in again

  • If successful, re-enable extensions one by one to identify the culprit

Still Having Trouble?

If none of these solutions work, we're here to help:

  • Email: [email protected]

  • Live Chat: Available Monday to Friday, 9am–5pm AEST

  • Phone: Contact your regional Tourism Accelerator representative

When reaching out, please have ready:

  • The email address associated with your account

  • Any error messages you've seen

  • The browser and device you're using

We'll get you back into your account as quickly as possible.

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