tracks team member engagement and productivity. Tourism operators can use this feature to identify activity trends, understand resource use, and optimise workflows for better collaboration and targeted support.
Accessing this feature
REQUIRES_DEVELOPER_INPUT
How to use it
Effectively using Team Activity Monitoring involves a series of straightforward steps to filter, analyse, and interpret the data:
Select Your Data Range: Upon entering the Activity Monitoring dashboard, specify the period you wish to analyse. Options typically include pre-set ranges such as "Last 7 Days," "Last 30 Days," "Current Month," or "Custom Range," allowing you to define specific start and end dates.
Filter by Team or Individual: Use the available filters to narrow down your view. You can choose to see activity for your entire organisation, specific teams, departments, or individual team members. This allows for focused analysis based on your immediate requirements.
Review Key Performance Indicators (KPIs): The dashboard presents various KPIs, which may include login frequency, time spent active, task completion rates, content creation or editing activity, resource access, and engagement with collaborative tools. These indicators provide a quantitative overview of team engagement.
Analyse Visual Data Representations: Activity data is often displayed through interactive charts, graphs, and heatmaps. Analyse these visualisations to quickly identify patterns, peak activity times, and areas of lower engagement. Hover over data points for more granular details.
Drill Down into Specific Activities: For a deeper understanding, select a team member or a specific activity type to view a detailed log of their actions. This might include timestamps for content edits, module completions, comments posted, or documents accessed.
Export Activity Reports: Generate and export reports for further analysis or record-keeping. Options typically include CSV for raw data, or PDF for summarised reports, enabling you to share insights with stakeholders or integrate data into other systems.
Tips
To maximise the value derived from Team Activity Monitoring, consider the following best practices:
Define Clear Objectives: Before reviewing data, establish what you aim to achieve. Are you looking to identify training needs, optimise resource allocation, or improve team collaboration? Clear objectives will guide your analysis.
Focus on Trends, Not Just Individuals: While individual data is available, prioritise identifying broader trends within teams or the entire organisation. This approach helps in understanding systemic issues or successes rather than singling out individuals.
Communicate Transparently: Inform your team about the purpose and scope of activity monitoring. Explain how the data is used to improve processes, provide better support, and enhance the overall work environment, encouraging trust and understanding.
Use Data for Support and Development: Use insights to recognise areas where team members may require additional training, resources, or support. Proactive intervention based on activity data can significantly improve performance and engagement.
Combine Quantitative with Qualitative Data: Supplement activity data with regular check-ins, feedback sessions, and performance reviews. Quantitative data shows what is happening, while qualitative feedback explains why it's happening.
Review Data Regularly: Establish a consistent schedule for reviewing activity reports (e.g., weekly, monthly). Regular monitoring allows for early detection of issues and timely adjustments to strategies or workflows.
Adapt Monitoring Parameters: As your team or organisational goals evolve, periodically review and adjust the metrics you monitor. Ensure your monitoring efforts remain aligned with current strategic priorities and provide actionable insights.
Ensure Data Privacy and Ethical Use: Adhere to all relevant data privacy regulations and internal policies. Use activity data responsibly and ethically, focusing on team improvement and support rather than surveillance or punitive measures.
Need help?
For further assistance, contact us at [email protected]