Launchpad

Get familiar with your booking calendar and how it helps you manage your tourism business

Understanding the Calendar

Learn how to navigate and use the daily view to manage your bookings effectively

Viewing Daily Bookings

Use the weekly calendar view to plan ahead and manage your tourism operations

Viewing Weekly Bookings

Learn how to add bookings manually for phone, email, or walk-in guests

Creating a Manual Booking

How to modify booking details, update guest information, and make changes

Editing a Booking

How to properly cancel bookings and manage the cancellation process

Cancelling a Booking

Learn how to issue full or partial refunds to guests

Processing Refunds

How to change the date or time of an existing booking

Rescheduling a Booking

Use internal notes to share important information with your team

Adding Booking Notes

How to send and resend confirmation emails to your guests

Sending Booking Confirmations

Understanding and managing payment status for your bookings

Booking Payment Status

Access past bookings for reference, reporting, and guest relationship management

Viewing Booking History

How to handle guests who don't arrive for their bookings

Managing No-Shows

Set up and manage automated reminders to reduce no-shows and prepare guests

Booking Reminders

Generate and download reports for accounting, analysis, and record-keeping

Exporting Booking Reports

Hayden Zammit Meaney

Manage bookings, reservations, and your calendar connections.

Bookings & Calendar

Create a custom design with text, images, and links

Find answers and get help from Intercom Support and Community Experts

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