Launchpad

Solutions for the most frequent login problems you might encounter when accessing your Tourism Accelerator account.

Common Login Issues

Troubleshooting guide when you're not receiving password reset emails or the reset link isn't working.

Password Reset Not Working

Solutions for problems with two-factor authentication (2FA), including lost devices, incorrect codes, and recovery options.

Two-Factor Authentication Issues

Troubleshooting guide for payment failures, declined transactions, and processing issues affecting your bookings.

Payment Processing Errors

Troubleshooting guide when customers aren't receiving booking confirmation emails or notifications.

Booking Confirmation Not Sent

Troubleshooting guide for calendar synchronisation issues with external calendar systems and booking availability.

Calendar Not Syncing

Troubleshooting guide for image upload failures, slow uploads, and image display issues.

Images Not Uploading

Troubleshooting guide for performance issues, slow page loads, and improving your experience with Tourism Accelerator.

Slow Loading Pages

Troubleshooting guide when you can't find bookings in your dashboard or bookings aren't appearing as expected.

Missing Bookings

Troubleshooting guide for pricing discrepancies, wrong prices showing on your website, and rate configuration issues.

Incorrect Pricing Displayed

Troubleshooting guide for problems connecting to third-party services, APIs, and external platforms.

Integration Connection Issues

Troubleshooting guide for problems with the Tourism Accelerator mobile app, including login issues, sync problems, and app crashes.

Mobile App Issues

Information about supported browsers, minimum requirements, and how to ensure the best experience with Tourism Accelerator.

Browser Compatibility

Step-by-step guide to clearing your browser's cache and cookies, a common solution for many website issues.

Clearing Cache and Cookies

How to get help from the Tourism Accelerator support team, including contact methods, what information to provide, and expected response times.

Contacting Support

Hayden Zammit Meaney

Solutions for common issues and how to get help.

Troubleshooting

Create a custom design with text, images, and links

Find answers and get help from Intercom Support and Community Experts

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